For patients & families
Your loved one deserves a team that is truly there.
Fortis Care places a dedicated clinical team within your family member's skilled nursing or post-acute community. That means familiar providers, a care coordinator who keeps you informed, and clinical support when conditions change—day or night.
What to expect
Care that feels like a team, not a transaction.
When Fortis Care is your loved one's medical group, a few things are different from day one.
A consistent team that knows your loved one
Your family member is cared for by familiar providers and a dedicated care coordinator—not a rotating roster of unfamiliar faces. Our team gets to know their history, preferences, and goals.
Frequent, structured clinical support
Our team is active in the building every day, participating in clinical meetings and responding to changes in condition as they arise.
A dedicated care coordinator
Each partner building has a Fortis Care coordinator who keeps families informed, manages specialist referrals, and makes sure important follow-up does not get lost. They are your point of contact and advocate.
After-hours coverage—not just voicemail
Overnight and on weekends, a board-certified physician is available through telemedicine with access to the clinical record. Acute changes receive real clinical guidance in real time, not an automatic trip to the emergency department.
What we provide
Care across the full spectrum of need.
Our team brings a range of clinical capabilities directly to the bedside, helping your loved one receive the right care in the right place without unnecessary transfers.
Primary & Preventive Care
Comprehensive exams, chronic disease management, medication reviews, and annual wellness visits.
Acute Management
Rapid response when a resident's condition changes, with treatment in place whenever it is safe and appropriate.
Palliative & Goals-of-Care Support
Compassionate conversations about what matters most, along with symptom management and advance care planning.
Physical Medicine & Rehab
Collaboration with the facility therapy team to support recovery, pain management, and functional goals.
Care Coordination
Specialist referrals, lab and diagnostic follow-up, family communication, and discharge planning—coordinated by the on-site team.
Transitions of Care
Careful coordination at every handoff, from hospital to SNF and from SNF to home, so important information travels with the patient.
Insurance & coverage
We work with most plans.
Fortis Care accepts Medicare, Medicare Advantage plans, Medicaid, and many major private insurance plans. If you have questions about a specific plan, our care coordinator can help clarify coverage.
Coverage questions should never stand in the way of getting answers.
Have questions about a specific plan? Contact our team or speak with the care coordinator at your loved one's building.
Your care, in your hands
Access your patient app.
Stay connected to your care team, view updates, and access important information — all in one place.
Frequently asked questions
Questions families ask us most.
How is Fortis Care different from the physician group that visited before?
Many physician groups divide their time across office practices, hospitals, and different facility types. Fortis Care focuses exclusively on skilled nursing and post-acute care. Our teams are embedded in the buildings we serve, participate in daily clinical coordination, and stay closely connected to staff and residents.
Who do I call if I have a concern about my family member's care?
Your first call should be the Fortis Care coordinator assigned to the building. They can connect you with the clinical team, provide an update, or escalate concerns to the physician. You can also reach us at (404) 458-7784 or info@fortiscares.com.
What happens if something changes overnight or on a weekend?
Our after-hours telemedicine service connects the nursing team with a board-certified physician who can access the medical record in real time. Acute changes can be assessed and managed in place when clinically appropriate, rather than resulting in an automatic emergency department transfer.
Does Fortis Care accept Medicare and Medicaid?
Yes. Fortis Care works with Medicare, Medicare Advantage plans, Medicaid, and many major insurance plans. Your care coordinator can help clarify coverage for a specific plan.
How often will a provider see my family member?
Visit frequency depends on clinical need. Residents with higher acuity are seen more often. Because our team is active in the building every day, it can also respond quickly when a resident's condition changes between scheduled visits.
Can I be involved in care decisions?
Absolutely. We encourage family involvement in goals-of-care conversations, discharge planning, and ongoing care discussions. Your care coordinator can help ensure you are included in the right conversations.
What if my loved one needs a specialist?
Our care coordinator manages specialist referrals and tracks follow-up so nothing gets lost. In some cases, our multi-specialty model—including palliative care and physical medicine—can address needs at the bedside without requiring a transfer.
My family member is being discharged soon. What should we know?
Transitions of care are a clinical priority. Our team coordinates with the receiving care setting—whether home health, rehabilitation, or another level of care—to help ensure the clinical picture travels with the patient. Your care coordinator can walk you through the discharge plan and what to expect.
Have a question we did not answer?
Your care coordinator is the best first call. You can also reach our team directly—we read every message.